Warranty Policy – thefalconcore.com

Warranty Policy – Your Trust, Our Commitment

At The Falcon Core, we stand behind the quality of our products. Our warranty ensures peace of mind with reliable protection for your tech investments. Explore the coverage we offer below.

1. Product Coverage

Our warranty covers USB Devices, SD Cards, SSDs, and RAMs:

USBs & SD Cards – 5-Year Warranty

SSDs & RAMs – 3-Year Warranty

2. What’s Covered

We protect against:

Manufacturing defects in materials or workmanship

Malfunctions under normal use

Component issues (faulty chips, circuits, etc.)

3. What’s Not Covered

Please note, the warranty does not include:

Physical damage, misuse, or unauthorized repairs
Water/heat damage or extreme condition exposure
Data loss or products not purchased from authorized sellers

4. Claim Process

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Easy 4-step claim process:

Check your warranty period
Contact us with product info, proof of purchase, and issue details
Our team reviews your claim in 3–5 business days
If approved, we’ll arrange repair, replacement, or refund

📧 Email: warranty@thefalconcore.com
📞 Phone: +852 5138 5266

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Need Help? We’ve Got You Covered

Whether you're a new visitor or a returning customer, our Help Desk is here to provide you with clear answers to your most pressing questions. From product details and service processes to technical support and troubleshooting, we’ve compiled everything you need in one place. Our goal is to ensure you get the assistance you need—quickly, efficiently, and hassle-free. Browse through our frequently asked questions below to find helpful insights or reach out to our support team for personalized help.

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