Falcon Core Warranty Policy
Falcon Core: Your Trust, Our Commitment
At Falcon Core, we ensure that every product reflects the highest standards of quality and reliability. To support your trust, we offer a comprehensive warranty policy for our USB devices, SD cards, SSDs, and RAMs
Warranty Period
– USB Devices and SD Cards: 5 Years
– SSDs and RAMs: 3 Years
What’s Covered?
Our warranty is designed to give you peace of mind and covers:
1. Manufacturing Defects:
– Issues in materials or craftsmanship.
– Hardware failures during normal and intended usage.
2. Performance Failures:
– Unexpected product malfunction or inability to perform as per specifications.
3. Component Issues:
– Faulty chips, circuits, or other internal components due to manufacturing errors.
What’s Not Covered?
The warranty does not cover:
– Physical damage caused by accidents, misuse, or neglect.
– Damage due to exposure to water, heat, or other extreme conditions.
– Products modified, repaired, or disassembled by unauthorized personnel.
– Normal wear and tear over time.
– Loss of data stored on USBs, SD cards, SSDs, or RAMs.
– Products not purchased from Falcon Core or its authorized distributors.
How to Claim Your Warranty
Step 1: Verify Your Warranty Eligibility
Before initiating a claim:
– Ensure the product is still within the warranty period.
– Keep your original purchase receipt or invoice ready as proof of purchase.
Step 2: Contact Falcon Core Support
Get in touch with us through the following channels:
–Email: [warranty@thefalconcore.com](mailto:warranty@thefalconcore.com)
– Phone: +852 5138 5266
– Online Form: Visit the Warranty Claim Form section on our website.
Provide the following details:
– Your full name and contact information.
– Product name, model, and serial number.
– Proof of purchase (receipt or invoice).
– A detailed description of the issue.
– Photos or videos of the product showing the problem (if applicable).
Step 3: Claim Review and Approval
– Our team will evaluate your claim within 3-5 business days.
– If approved, you’ll receive instructions on the next steps, including repair, replacement, or refund options.
Step 4: Product Shipping
– If required, send the defective product to our service center.
– Shipping Costs: Falcon Core will bear the shipping costs for all approved claims.
Important Notes
– Warranty claims are valid only for products purchased directly from Falcon Core or its authorized resellers.
– Products damaged during shipping due to improper packaging will not be covered.
– The warranty does not cover damages caused by software, viruses, or misuse.
Important Notes
At Falcon Core, we strive to deliver exceptional products and services. Our warranty isn’t just a policy—it’s a reflection of our dedication to ensuring your satisfaction.
For any questions or concerns regarding your warranty, feel free to contact us. We are here to support you every step of the way.