At TheFalconCore.com, we strive to provide high-quality products such as SSDs, RAM, USBs, and Memory Cards. However, we understand that sometimes things don’t work as expected. Our Refund and Returns Policy is designed to ensure that you have a hassle-free experience if you are not satisfied with your purchase.
By making a purchase on thefalconcore.com, you agree to the terms and conditions outlined in this Refund and Returns Policy.
1. Return Eligibility
We accept returns and exchanges under the following conditions:
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Damaged or Defective Items:
If you receive a damaged or defective product, you are eligible for a full refund or replacement within 30 days of receiving the item. Please contact us immediately with details of the damage or defect, including photos. -
Incorrect Items:
If we send you an incorrect item, we will accept a return and provide a full refund or send you the correct item at no extra cost. Please notify us within 30 days of receiving the incorrect product. -
Change of Mind (Unused/Unopened Products):
If you change your mind about a product, we will accept returns within 14 days from the delivery date. The product must be unused, unopened, and in its original packaging. A restocking fee of 15% may apply. -
Non-returnable Items:
Some items are non-returnable, including:- Items that have been opened and used
- Products that have been damaged by misuse, modification, or accidental damage
- Products purchased beyond the 30-day return window
- Items marked as non-returnable on the product page
2. How to Initiate a Return or Refund
To begin the return process, please follow these steps:
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Contact Us:
Reach out to our customer service team by email at contact@thefalconcore.com or Sale@thefalconcore.com within the timeframes specified above. Include the following information in your email:- Your order number
- The product you wish to return
- A description of the issue (damage, defect, incorrect item, etc.)
- Photos (if applicable)
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Return Authorization:
Once we receive your request, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the product. -
Return Shipping:
For returns due to defects, damage, or incorrect items, we will cover the cost of return shipping. For other returns, the customer is responsible for the return shipping fees. -
Product Condition:
Please ensure the product is returned in its original packaging, including any accessories, manuals, and documentation.
3. Refund Process
Once we receive the returned item and confirm it meets the return eligibility criteria, we will process your refund. Refunds will be issued to the original payment method within 5-7 business days after approval.
Please note that the following may apply:
- Restocking Fee: A restocking fee of 15% may apply to products returned due to a change of mind or if the product is no longer in its original condition.
- Shipping Fees: Original shipping charges are non-refundable, except in cases of damaged, defective, or incorrect items.
4. Exchanges
If you wish to exchange an item for another product, we can help you with that. Please contact us at contact@thefalconcore.com or Sale@thefalconcore.com to initiate the exchange. In most cases, the exchanged product will be sent once we receive the returned item, and the same return process applies.
5. Warranty
Most of our products, including SSDs, RAM, USBs, and Memory Cards, come with a manufacturer’s warranty. If you experience issues with a product after the return period, please contact us for assistance, and we will guide you through the warranty process.
6. Damaged or Lost Shipments
While we take great care to ensure that all products are securely packaged, occasionally items may be damaged or lost during transit. If you experience any shipping issues, please contact us immediately at contact@thefalconcore.com. We will work with the carrier to resolve the issue and ensure a satisfactory outcome.
7. Contact Information
If you have any questions about our Refund and Returns Policy or need assistance with your return, please feel free to contact us:
- Email: contact@thefalconcore.com
- Sales Email: Sale@thefalconcore.com
We are here to assist you and ensure that your shopping experience with TheFalconCore.com is a positive one!